Frequently Asked Questions...
Order & delivery questions
What's the minimum order?
We don't have a minimum order amount, but orders under £15 have a £5 picking and postage charge, and orders between £15 and £30 have a £3 picking and postage charge. Orders over £30 are sent free. (Orders to Ireland and the Isle of Man have a flat rate of £10 for any order size). Click here for more info.
When will I receive my order?
Orders are processed on the day you purchase (except weekends), so you should expect to see your order within 2-4 days. Orders placed at the weekend will be processed Monday, for delivery Tuesday or Wednesday. Clearly we are all experiencing a whole new way of living and working at the moment, so please excuse us if a delivery takes an extra day or so. Drop us a line if you have any concerns and we'll be happy to share the tracking information so you can see where your order is.
Who are we?
We're actually an importer and distributor of American speciality food called Buckley & Beale. Our main business is to supply speciality food retailers in the UK such as Wholefoods, Harvey Nichols and Selfridges. However, this means most of our products are only easy to buy if you live in London. So, as a result of the Covid 19 virus, we decided to make everything we import available on one easy to navigate website, and make it available to everyone across the whole of the UK. For more of our background please visit our main About Us page.
Do you offer wholesale?
To prevent receiving lots of spam we don't publish our email address, but you can get in touch by completing the form on our Contact us page and we'll get straight back to you.